Support
Help with Carat
Write to yayapps+carat@gmail.com. A person answers within two business days. Include the anonymous user ID from Settings when it concerns your data or your subscription.
It couldn’t identify my piece
Retake in daylight on a plain background with the piece filling the frame, and add a sharp close-up of the hallmark. Screens, prints and renders are refused on purpose.
How do I photograph the hallmark?
Use the Hallmark macro mode after the main photos. Light from the side, no flash, and get as close as the phone will focus. Inside the band, on the clasp or the earring post.
The value looks wrong
Open the “Value detail” section: it lists the sales and sources the estimate rests on. Rate the result with the thumbs and tell us what you know — a hallmark or a receipt changes a great deal.
Restore or cancel a subscription
Restore: Profile → Restore purchases, signed in with the Apple ID that bought it. Cancel: iPhone Settings → your name → Subscriptions. Deleting the app does not cancel.
Delete my data
Delete a piece in the Vault to remove it from our servers. To erase everything, email us the anonymous user ID from Settings; we confirm within 30 days.